Development Officer (Regional)

Development Officer (Regional)
Employer: English Touring Opera
Salary: 21-24k
Location: London

The Role

ETO are recruiting someone with a love of opera to support a new programme of work to bring new audiences to our award winning performances and projects; develop our relationship with existing audiences; and increase gift giving to enable us to keep delivering our work across the country.

The successful candidate will work closely with the Head of Development & Communications and across a number of departments, in a new role made possible by the John Ellerman Foundation. We imagine the role to be full time, based in our London office and on tour, but we are in a position to be flexible about the nature of the commitment for the right person. We encourage candidates with a broad range of experience and professional backgrounds to apply. ETO is an Equal Opportunities employer and encourages applications from all backgrounds.

To arrange discussing the role with the Head of Development & Communications, please email

English Touring Opera

Since 1979, English Touring Opera (ETO) has toured outstanding live productions and impactful education and community projects to more towns and cities than any other UK opera company. At the heart of our ethos is making exceptional artistic experiences available and accessible to everyone. We reach over 50,000 people per year with five mainstage productions, two specially commissioned operas for children and young people with special educational needs, a series of creative workshops for people with dementia and their carers, and more than 70 workshops for people of all abilities and ages. We produce ambitious programmes of high-quality, innovative opera that introduce, educate and inspire audiences with distinctive new repertoire. In doing so we advance public awareness, engagement and enjoyment of this powerful art form.

ETO is proud to demonstrate a significant national footprint, touring the length and breadth of the UK, overcoming the geographical barriers that many face to accessing opera and serving many areas of the country with severely limited access to other live performance. In 2019, ETO brought opera to the heart of 31 communities through 162 performances in theatres, schools, libraries and community centres across the UK from Perth to Truro.

Central to ETO’s programming is our award-winning Education and Community programme which annually engages over 12,000 children and adults nationwide, offering the chance to create, participate in and experience transformative opera performances. ETO provide the only opportunity for many schools to benefit from rich opera experiences, providing the greatest breadth and reach of any UK opera company.

ETO has earned a longstanding reputation as an organisation producing exceptional work. Throughout the organisation’s 40 year history, ETO has consistently received four and five stars in national publications, and feedback from our 2018 Seasons saw audiences give 9/10 for the quality of our work. In 2014, ETO won an Olivier Award for ‘Outstanding Achievement in Opera’ and in 2017 won ‘Best New Opera Production’ in the WhatsOnStage Opera Poll. ETO received a PRS Award in 2012 and were nominated for Education and Community work at the 2019 International Opera Awards.

Development Officer (Regional) – January 2020
LINE MANAGER Head of Development & Communications

KEY RELATIONSHIPS L&P Producer; Press & Marketing Officer; Development Officer (Individual Giving).
1. New Audiences
• Formalise and manage ETO’s local volunteer network to facilitate and enable those volunteers to reach new audiences with targeted and personal communications campaigns.
• Work with local partners including venues, music hubs and local authority arts officers to identify communities with low cultural engagement and deliver a strategy to bring them to ETO’s work.
• Develop and manage relationships with local music societies, university groups, U3A groups and community choirs to deliver talks/events and bring them to ETO productions.
2. Develop ETO’s relationship with existing audiences • Manage a programme of better understanding existing audiences to influence future communications, mainstage programming, outreach objectives and identify volunteers and ambassadors, including, but not limited to:
o Establishing regional focus groups with ETO audiences and non-audiences.
o Establishing an in-person survey programme to take place in intervals and immediately after performances, with support of local volunteers.
o Reporting the findings of those focus groups to relevant internal and external colleagues.

3. Increase Gift Giving • Deliver a national programme of performance based events (e.g. recitals and talks) to offer exceptional experiences for current Members and cultivate new Members from existing audiences members.
• Revitalise ETO’s long standing pre-show talk programme to better serve audiences and Members and profile our education and outreach programmes.
• Manage Member interval receptions.
• Enable/encourage supporters to advocate for ETO’s membership programme to their personal networks.
• Deliver fundraising appeals to generate additional income for specific projects.
4. Compliance • Ensure that all individual giving activity fully complies with ETO’s GDPR (General Data Protection Regulation) policy.
• Ensure the Customer Relationship Management (CRM) system, is kept fully up to date with correct addresses and contact information, donation details, communication preferences, gift aid declarations and other relevant notes.
• Keep up to date with all relevant regulation and compliance.
5. General

• Contribute to the work of other departments within ETO and carry out, within reason, other duties to further the objectives of the company.
• Act as an ambassador for the company at all times.

Person Specification
Essential • A passion for the arts, music and ETO’s mission.
• Outstanding interpersonal skills, with the ability to interact with people from all backgrounds and ages with confidence, using tact and diplomacy.
• Excellent written communications skills.
• Track record of event management and strong organisational skills.
• Experience cultivating new relationships.
• A methodical approach and eye for detail.
Desirable • A good working knowledge of opera.
• Audience development experience.
• Experience working in a fundraising team, with a successful track record of securing donations from Individual Donors.
• Excellent customer services skills.
• Confident public speaking skills.

Team Competencies, expected of all ETO staff
Efficiency • Using time and resources well
Innovation • Keeping an open mind
• Identifying opportunities to try new ideas
• Problem solving – identifying problems, analysing their causes and proposing clear plans to resolve them

Articulacy • Reporting information accurately, in an appropriate level of detail, at the right time.
• Choosing appropriate mode, tone and register for each context
Cultivating external relationships • Contributing to effective communication and enriching relationships with external partners and contacts

Cultivating internal relationships • Contributing to honest, effective communication and mutual support within the team
• Sharing challenges and celebrating achievements
• Owning mistakes
Resilience • Responding to challenges constructively
• Working well under pressure
• Adapting to new circumstances
Numeracy • Managing financial and/or statistical information accurately and efficiently
• Being able to identify anomalies or inconsistencies quickly and correct or adjust as necessary


Job Title Development Officer (Regional)

Line Manager Head of Development & Communication

Start date March 2020

Contract-Type Permanent, full time. The normal working week includes seven paid hours a day, five days per week (a one hour lunch break each day is unpaid), Monday to Friday. Normal office hours are 10am-6pm Mon-Fri, though earlier start/finish times will be considered. Some evening and weekend work will be required. No overtime is payable, but ETO operates a TOIL scheme.

Gross Starting Salary £21,000 to £24,000 per annum, subject to experience

Holiday 20 days p.a. rising to 25 days after 2 years’ service - plus all Bank Holidays

Pension Employees are automatically enrolled into ETO’s pension scheme (managed by Royal London), to which ETO will contribute 4% and the employee will contribute 4% of salary, starting with the first salary payment. (Contribution rates and other terms and conditions of the scheme may change. Employees have the right to opt out of the scheme.)

Office base London (currently 50 Britton Street, London EC1M 5UP, relocating to Mountview Academy of Theatre Arts campus in Peckham in spring 2020). There will be a significant amount of travel in the UK required for this role.

Probation There will be a three month probation period, during which time one month notice will be required by either party. Thereafter, three months’ notice is required by either party.

To apply Please email your CV (max. two pages) and a covering letter (at least one page, max. two pages), outlining in detail why you are applying for the role and how your skills and experience make you a suitable candidate, to Corinna Bordoli Applications without a covering letter will not be assessed. Please include a completed equal opportunities monitoring form and quote DEVELOPMENT OFFICER APPLICATION in the subject line. Please outline your availability on the proposed interview date. Please include contact details of two referees. If you have any questions about the role or the application process, please email Corinna Bordoli at the address above.

Closing date Please submit applications by midday on Monday 27 January. First round interviews will take place on Friday 31 January, please make you availability on these days known to us in your application.

You may be familiar with the EU General Data Protection Regulation (GDPR) which came into effect in
May 2018. The data you provide as part of your application will be held securely – in accordance with
GDPR - and accessible only to those involved in the recruitment process. It will not be used for any other purpose. Once the recruitment process is over, should you be unsuccessful your data will be stored for a maximum of 12 months, then destroyed. If you are appointed, your application form will be retained and form the basis of your personnel record. By applying, you give your consent to your data being stored and processed in this way. If you complete an Equal Opportunities Monitoring form and include it with your application, you consent to the information you provide in it being stored anonymously and processed exclusively for the purposes of Equal Opportunities monitoring. ETO’s full privacy notice can be found on its website.

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