Customer Service Adviser

Customer Service Adviser
Employer: The Engine House
Salary: £19.27 per hour
Location: Swindon

We are a medium sized contact centre based in Swindon, the team work closely to provide support to their colleagues ensuring they can deliver an excellent service to customers who contact us via phone, web chat and email. There is a great team atmosphere in our open plan office within a beautiful listed building.

Dealing with all customer enquiries for English Heritage sites and properties across England. Day to day activities will include responding to general enquiries, making bookings and amendments through multiple communication channels for our members, non-members Trade and Educational establishments. Working with internal stakeholders will also be part of this position.

You will have previous customer services experience, ideally handling business to business and business to consumer calls and emails in high volumes. You will be able to self-motivate and work to deadlines both as an individual and within a team.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

Learn more about this position

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