Retail and Admissions Assistant

Retail and Admissions Assistant
Employer: Imperial War Museums
Salary: £19,890 per annum pro rata
Location: London

The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

Beneath the Treasury on Whitehall, Churchill War Rooms houses the very rooms from which Winston Churchill and his war cabinet directed the war. 500,000 visitors a year come to explore the historic rooms and discover the stories of those who lived and worked here. And the rooms themselves are only half the story; there is also the award winning Churchill museum to explore, to learn all about the man himself. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.

Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the site; entry ticket sales, guidebook sales and handing out and collection of the audio guides.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. Churchill War Rooms has one shop, situated near the admissions area.

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