AV Infrastructure Manager

AV Infrastructure Manager
Employer: Imperial War Museums
Salary: £30,000
Location: London

About the role

As part of the IT and AV Services department, the AV Infrastructure Managers support the design, development, production and maintenance of AV-based visitor experiences, as well as a wide range of services for departments across IWM.

Key Duties

Daily testing of the museum gallery AV/multimedia systems undertaking remedial work to address faults as applicable

Undertake planned preventative maintenance to maintain acceptable levels of multimedia services in galleries

Represent and manage technical delivery on assigned special projects. This includes overseeing technical specifications, scheduling, procurement, installation and timely delivery. Utilise the IT Service Desk to monitor support requirements across the site which will inform future planning.

Liaise with and occasionally manage maintenance suppliers, external contractors and third parties before and after installation as applicable

Manage and/or support internal and corporate events, including the operation and installation of public address, presentation and other AV equipment within IWM branches

Taking responsibility for a specific branch of IWM if requested to by the Head of IT & AV Operations or the Chief Information Officer (CIO). This requires:

1) Regular oversight of work carried out on branch technology to ensure quality is maintained

2) Submitting rotas to ensure adequate cover for the branch for approval by Head of IT & AV Operations

3) Periodically reviewing maintenance budgets for the branch to ensure reasonable use of resources

4) Ensuring assets are created/updated/disposed in accordance with IWM finance procedures.

5) Raising any resourcing issues with the Head of IT & AV Operations to ensure sufficient staff are available to provide key services

6) Working closely and successfully with other departments and key stakeholders across the museum to ensure the efficient, friendly and high-quality delivery of multimedia services

7) Liaison with the Imperial War Museums Facilities Management in furtherance of AV systems efficiency

8) Sound and film editing for exhibition and other purposes, often to tight deadlines

9) Assisting the creation of new interactive exhibits as defined by the Digital Media Manager

10) Occasional computer data entry and assistance of IT Service desk as required.

11) Adjust working pattern to cover evening and weekend events as required.

12) Responsible for complying with all relevant health and safety legislation with a view to ensuring the safety of staff, visitors and themselves; with particular attention being given to manual handling procedures. To report immediately potentially hazardous conditions to line management

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