Retail and Admissions Assistant

Retail and Admissions Assistant
Employer: Imperial War Museum
Salary: £19,890
Location: Belfast

The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

HMS Belfast
HMS Belfast attracts over 300,000 visitors each year. The branch charges an admission entry fee and manages the arrival of pre booked groups. The Retail and Admissions operation comprises a ticket desk and shop.

Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the ship; entry ticket sales and guidebook sales.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. HMS Belfast has one shop, situated in the admissions area.

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