Customer Engagement Officer

Customer Engagement Officer
Employer: Imperial War Museum
Salary: £20,090
Location: London

The Customer Engagement Officers, along with Customer Support Volunteers, play a key role in providing a first class welcome to all of our customers. As a Customer Engagement Officer you will be interpreting the IWMs’ collection and delivering engaging presentations to a wide audience including day to day customers, paying customers, military groups and VIPs.

You will also promote other products and services including ticketed events, guidebooks, memberships, our shops and cafés in order to maximise the IWM’s revenue.

The primary focus of this role will be the delivery of excellent customer service. The delivery of presentations will be secondary.

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