Public Advisor - Ticketing and Membership

Public Advisor - Ticketing and Membership
Employer: Institute of Contemporary Arts (ICA)
Salary: £21,944 per annum pro rata
Location: London SW1Y 5AH

The Public Advisors (Ticketing and Membership) manage the ICA Box Office Tuesday to Sunday working to a rota agreed with the Box Office Manager with input from the Membership Relations Manager. The post holder will deal with a busy flow of ticketing and membership queries and processes while providing excellent customer service to visitors face to face, over the phone and via email. This requires responding to a variety of admin tasks while providing the public with information on the ICA programme including exhibitions, talks, live programmes and cinema screenings.
In this role, you would need to work regular evenings and weekends as part of the normal rota where required, working on popular evening performances, matinees and film screenings. To be successful in this role, you must be passionate about providing excellent customer service, keeping up to date with the current and future ICA programme in addition to promoting and encouraging sales through our various commercial strands.

For Job Description and Person Specification please go to https://www.ica.art/jobs

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