Head of Visitor Experience

Head of Visitor Experience
Employer: The Natural History Museum
Salary: £45,509
Location: London

The Natural History Museum is one of the most popular visitor attractions in the UK, welcoming over 5 million visitors a year. Our strategy to 2020 focuses on significantly increasing self-generated income and profit, repositioning the Museum, and aligning commercial activity to the broader visitor base which that will bring.

Responsible for two teams that form our visitor experience: Sales and Operations, our Head of Visitor Experience is key to this ambition. Managing two senior managers and an office manager, who support our Visitor experience department, you will lead and motivate our most forward-facing area of the business; covering all aspects of providing a unique, memorable front of house visitor experience.

Your focus will be to ensure a safe and welcoming environment for our visitors, with the highest levels of customer service, whilst achieving sales targets that deliver seven figure profit annually. As a member of the Crisis Management Board, you will be responsible for the Museum’s public offer and also collaborate across departments to optimise and maximise use of the Museum as a venue of choice.

We are looking for an inspired and encouraging leader with a track record of meeting sales targets and building strong high performing sales and operational teams. You will understand how to operate in a complex environment and effectively communicate to a range of stakeholders. Commercially aware, your background will demonstrate budget management including business planning, forecasting and financial reporting, and effective strategic thinking, objectivity in decision making, planning and prioritising in support of business strategy.

Learn more about this position

Similar jobs which might interest you
Lead Designer Calvert 22 / The Calvert Journal
Project Accountant Natural History Museum
Exhibitions and Interpretation Officer Imperial War Museums
Exhibitions and Interpretation Manager Imperial War Museums
Public Engagement Manager Royal Armouries