Duty Manager - Casual

Duty Manager - Casual
Employer: Whitechapel Gallery
Salary: £11.77 per hour including holiday pay
Location: London


For over a century the Whitechapel Gallery has premiered world-class artists from modern masters such as Pablo Picasso, Jackson Pollock, Mark Rothko and Frida Kahlo to contemporaries such as Sophie Calle, Lucian Freud, Gilbert & George and Mark Wallinger.

With beautiful galleries, exhibitions, artist commissions, collection displays, historic archives, education resources, inspiring art courses, dining room and bookshop, the newly expanded Gallery is open all year round, so there is always something free to see.

The Gallery is a touchstone for contemporary art internationally, plays a central role in London’s cultural landscape and is pivotal to the continued growth of the world’s most vibrant contemporary art quarter.


To assist the Operations department in taking responsibility for the operation, maintenance, cleanliness, security and safety of the Whitechapel Gallery and its many functions.


The Duty Manager is part of the Operations Team and is managed by the Visitor Operations Manager.

Duties and Responsibilities:


• Respond to the wide requirements of the Operations team and Gallery staff in relation to events.

• Monitor cleanliness across the Gallery, including its exterior, with regular checks throughout shifts.

• Be responsible for Locking & Unlocking the building before & after a shift at the Gallery including operation of the Intruder Alarm System.

• Liaise with contractors and engineers on site.

• Be first point of contact regarding the prompt collection and distribution of deliveries for departmental teams.

• Direct the Gallery Assistants in their duties and provide support for the Senior Gallery Assistant when required.

• Record arrival & departure times of Gallery Assistants and pass any feedback to the Visitor Services team.

• Oversee the operation of all equipment utilized in the Exhibitions and report any damage or malfunctions to the Exhibitions Team & Visitor Services team.

• Monitor the operation of building and plant services and report any problems to the Maintenance Department.


• Liaise directly with the Events and Education teams on the preparation and hosting of the external events and education programmes.

• Set up resources required for events and meetings including AV equipment and furniture.

• Monitor the condition of events spaces and ensure they remain presentable.

Visitor Services

• Provide cover for Visitor Services staff, Gallery Assistants and Senior Gallery Assistants when necessary.

• Take responsibility for safety and security throughout the Gallery.

• Actively support and contribute to a culture of excellent customer care according to existing guidelines.

• When on shift be the main point of liaison for all Front of House staff including franchised partners and take responsibility for the health, safety and well-being of all visitors.


• Any other duties that may be reasonably requested by the Operations Manager.

• When working in any public facing capacity adhere to an agreed dress code.

• Support and uphold the Whitechapel Gallery’s Health and Safety policy.

• Direct the Evacuation Procedure in the event of an Emergency including operation.

• Retrieve editions stock from the Art Store when requested by the Info Desk.

• Attend quarterly FOH training day.

• Uphold all Whitechapel Gallery security protocols including the incident report procedure.

• Represent Whitechapel Gallery at public events, meetings and networking on behalf of the organisation

Person Specification


• Experience of working within a public building
• Experience of delivering events to a high standard
• Experience with AV and technical equipment
• Strong organisational and communication skills
• Interest in, and knowledge of contemporary visual arts
• The ability to act with tact and diplomacy in a variety of situations and with individuals from different backgrounds
• Experience of using Microsoft Word, Excel, PowerPoint and e-mail to intermediate office standards
• Practical awareness of heath and safety issues
• Experience in leading teams


• Previous gallery or museum work
• Interest in and knowledge of contemporary visual arts
• Foreign language skills
• Knowledge of First Aid and Licensing Issues
• Practical abilities, including hands-on skills such as basic carpentry, and competence with tools

Conditions of Work

• Contracts are on a casual basis and vary from week to week and working times will include evening and weekend work.
• Rate of Pay: £11.77 per hour (£10.50 plus £1.27 holiday pay)

Additional Benefits:

• Discounts on Whitechapel Gallery products and services (special conditions for Limited Editions apply)
• Training opportunities

Learn more about this position

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