Commercial and Visitor Services Manager

Commercial and Visitor Services Manager
Employer: Black Cultural Archives (BCA)
Salary: Circa £30,000 per annum depending on experience
Location: Brixton, London

The Commercial and Visitor Services Manager is a key strategic and operational role for BCA and requires someone with vision, authority, financial acumen and resilience. S/he is responsible for maximising revenue from BCA’s commercial activities and from substantially growing visitor numbers through providing an exceptional visitor experience. The successful applicant will lead the running of BCA on a day-to-day basis, setting the tone for the visitor experience and serve as the visitor’s advocate with BCA colleagues. S/he is key to ensuring the public programme delivers its commercial objectives by managing admissions, catering, retail, events, facilities, venue hires, Gift Aid and visitor donations as well as promoting BCA and its activities to a broad audience.

The successful candidate will have leadership experience including managing staff and volunteers, experience of managing a visitor/customer facing operation, expertise with developing business plans and managing budgets, be able to motivate and inspire teams, and be able to work collaboratively with a broad range of stakeholders.

About BCA

Black Cultural Archives (BCA) is the only national repository of Black history and culture in the UK. Established in 1981 and situated in its iconic building in Brixton’s Windrush Square since 2014, BCA collects, preserves and celebrates the presence of African and Caribbean heritage people in Britain.

BCA’s collection spans several centuries and contains a wide variety of material, including personal papers, rare books, periodicals and press cuttings, photographs, objects and other artefacts that reflect the history of the African Diaspora and presence of Black people in Britain.

Our strategic objectives are to grow our collection; provide inspiring learning experiences; to change the teaching of British history by leading the debate and inspiring others to play an active role in reshaping the national narrative; and to create a resilient organisation.

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