Deputy Retail and Admissions Manager

Deputy Retail and Admissions Manager
Employer: Imperial War Museums
Salary: £24,682
Location: Belfast

The Retail and Admissions department generates income in excess of £12 million and welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

The purpose of this role is to assist the Retail and Admissions Manager, HMS Belfast in efficiently managing the day to day operation of the Imperial War Museum HMS Belfast shop(s) and admissions in order to achieve targets and maximise profitability. To ensure that all staff are fully trained and developed and that they deliver a consistently high standard of customer service. To ensure correct adherence, by you and those you manage, to retail and admissions’, security and financial procedures including the security of monies and stock.

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