Visitor Assistant - Historic Property Steward

Visitor Assistant - Historic Property Steward
Employer: English Heritage
Salary: £15,085/ £8.06 ph
Location: St Augustine

Would you like to use your passion for delivering high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at St Augustine's Abbey and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come. St Augustines Abbey forms part of the Canterbury World Heritage Site and marks the rebirth of Christianity in southern England. The post will involve working on your own, covering colleagues as required. This will usually be two full days per week, but can involve working additional hours some weeks covering for colleagues on annual leave, or being required at short notice in the event of staff sickness.

Providing a warm welcome to a diverse range of visitors to this historic site, you will ensure they have relevant information for their visit and about the wider local environment. Whether it's cleaning the site at the end of the day to keep it looking its best, selling a guide book or simply building rapport with visitors, you will discover no two days are the same. You will be part of an organisation that is committed to ensuring our visitors leave having had a great experience and believe in a great team environment.

We are looking for people who are committed to providing the very highest levels of customer service, achieving targets and enjoy being part of a busy team with constantly changing priorities. As a confident communicator, you will be comfortable engaging with customers and using your skills in sales to provide exceptional service at all times.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.

Learn more about this position

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