Visitor Services Supervisor – Front of House

Visitor Services Supervisor – Front of House
Employer: Discover Children's Story Centre
Salary: £22,880 per annum
Location: 383-387 High Street Stratford, London, E154QZ

About Discover
Discover is the UK’s first Story Centre for children aged 0-11 and their families. Based in Stratford, east London, 100,000 children and adults visit our venue each year. Our aim is to create a love of language, literature and stories. At the heart of the centre are our purpose-built Story Worlds and Story Garden which are creative play spaces designed to inspire children’s curiosity and imagination.

About the role
The Visitor Services Supervisors work collectively to oversee the operational elements of Discover to ensure visitors to the centre enjoy a pleasant experience. As a team of Supervisors, they are responsible for the smooth operation of the centre, facilities, reception, retail, café and staffing requirements. The main focus of this role is Front Of House operations. This is a full time role.

Main Purpose of Position
• To supervise Operational staff to provide a high standard of service and experience for visitors to Discover
• To supervise the reception, retail and café areas to ensure they are running effectively and efficiently, whilst maximising revenue for Discover
• Provide a warm and welcoming environment, by ensuring the venue is clean and presentable at all times
• Ensure compliance with Discover Policies & Health and Safety Standards are achieved at all times

Type of contract
This post is offered on a permanent contract which is subject to a three months probationary period. The post holder will be required to undertake an Enhanced DBS check.

Application Deadline: Sunday 18 November at 5.00pm

Interviews: Thursday 22 November

To apply, download and fill out the application form and equal opportunities form available at
and email both to:

Please note, we do not accept CVs.

Learn more about this position

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