Head of Visitor Experience

Head of Visitor Experience
Employer: The Shakespeare Globe Trust
Salary: Circa £40,000 dependent on experience
Location: London

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Shakespeare’s Globe is currently seeking a Head of Visitor Experience to provide strong leadership and vision for our Exhibition & Tour, Front of House and Volunteer teams. This newly created role will report to the Director of Exhibition & Tour and Visitor Experience and oversee all aspects of the day-to-day operational management and delivery of our public-facing activity within these teams.

The successful candidate will have experience of leading operations in a customer focused venue, with a passion for engaging and motivating teams, including volunteers. They will have commercial awareness and be able to develop, implement and evaluate strategic plans. Strong influencing and communication skills with an ability to drive and manage continued improvement is essential.

The Head of Visitor Experience will work closely with our Director of Exhibition & Tour and Visitor Experience to shape and transform our visitor offer. The role is full-time but we would be happy to discuss job share arrangements for the right candidate/s.

For more information and to apply, please download the job description from shakespearesglobe.com/jobs and return your completed application and equal opportunities monitoring form to recruitment@shakespearesglobe.com by 5pm
on Monday, 7 May 2018.

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