Visitor Experience Team Manager

Visitor Experience Team Manager
Employer: V&A Museum
Salary: £26,940.00 - £32,380.00
Location: London

We are seeking a Visitor Experience Team Manager who will, as part of a team be responsible for ensuring an exceptional visitor experience for the V&A's visitors. An active and positive presence on the Museum floors the post holder will carry out operational roles on a rotational basis covering positions of Visitor Experience Duty Manager, Sales Manager and Support Manager.

Visitor Experience Team Managers are responsible for ensuring an exceptional visitor experience for the V&A’s visitors. An active and positive presence on the Museum floors the post holder will carry out operational roles on a rotational basis covering positions of Visitor Experience Duty Manager, Sales Manager and Support Manager.
The post holder will line manage a front of house team, including at least one Visitor Experience Supervisor and or staffing coordinator and approximately 25 Gallery Assistants. They will ensure that their team are trained, motivated and are willing and able to perform to the highest standard. This post is essential in delivering a motivated, trained and capable team on the floors of the Museum, working with the Supervisors to ensure that the exceptional level of visitor experience befitting the V&A is delivered for all.

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