Visitor Experience Officer

Visitor Experience Officer
Employer: The Woodland Trust
Salary: Circa £25,000
Location: Homeworker

The Woodland Trust is the UK's leading woodland conservation charity. We want to see a UK rich in native woods and trees, for people and wildlife. The Trust aims to engage and inspire people about woods and trees to help us meet our vision of creating, restoring and protecting woodland. Two of our most visited Woodland Trust sites, Heartwood and Tring, are looking for dedicated Visitor Experience Officers.

As the local 'face' of our sites the Visitor Experience Officer will deliver significant growth in visitor numbers, continue to invest in developing our visitor offer and plan and lead a consistently high quality programme of engagement. This will involve on-site and online initiatives which result in more visitors connecting more deeply with the site and actively supporting the work of the Woodland Trust.
Through improved marketing and local partnerships, the Visitor Experience Officer will utilise the setting, location and site offer to attract new audiences. Equally, promotion to targeted local groups will demonstrate the site's increasing value as a community asset to those living nearby.
The Visitor Experience Officer for each site will play a key role within a multidisciplinary team leading on this work and turning our plans into reality.

Heartwood Forest is entering an exciting new development phase of work which will involve working with internal and external stakeholders to shape what the future of this site will look like.

Tring Park also has exciting times ahead, with a new land acquisition and a long term plan for visitor developments ready for consultation.

You'll have experience of working in popular visitor attractions, promoting, organising and running high quality engagement activities, ideally in a natural environment. You'll have a proven ability to consistently deliver, and a passion for ensuring excellent levels of visitor service along with the ability to create innovative and engaging activities for a wide range of audiences.
You'll be expected to be present on-site on a regular basis so you'll need to be excellent at developing effective relationships with a wide range of people. We want you to be an articulate communicator, driven by results and able to take responsibility for delivering excellent visitor experiences.

There's no other organisation like the Woodland Trust. Whatever you do here you will be supporting our work to protect and enhance woods and trees. In return we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance and good holiday entitlement.
Please note that interviews will be held during week commencing 25th September 2017.

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